General terms of service

General terms of service

The sale of goods through our online store is performed within the registered activity of the company CONSTRUCTION MONTENEGRO Street name: Bracana Bracanovića 72, registration number 2999056. The selling price of the goods is indicated with each item, and the possibility of buying goods with special price benefits or with special sales incentives (special sales), is performed in accordance with the conditions available in our showroom; We strive to be as accurate as possible in product descriptions, image displays and prices, but we cannot guarantee that all information is complete and error-free. Images do not have to be 100% identical to products. All items displayed on the site are part of our offer and it is not assumed that they are available at all times.

Delivery policy

After placing the order, you will be notified of the status of your order via the email you provided during the ordering process. The order is accepted by CONSRUCTION MONTENEGRO only after we send you an e-mail confirming acceptance of the same.

Delivery time

The delivery period of the order is 5-60 working days, depending on the type of the ordered product and whether the product is available in our showroom. Delay in delivery In case of delay in delivery, the buyer has the right to cancel the purchase, in which case all money will be refunded.

Delivery price

Delivery costs are added to the price of the product and are stated along with the price of the product during the ordering process on the Website. In case of replacement of goods, the costs of returning the goods are borne by the client.

We may divide your order upon delivery into several parts depending on the availability and availability of the goods in stock (it may happen that it is in another store or warehouse in another city). This will not incur any additional costs for the customer.

Delivery procedure

The shipment arrives at the address in the period from 08:00 to 20:00. A person who can pick up the shipment needs to be at the address during that period. The courier tries to deliver each shipment twice. If the courier does not find you at the address, he will call you on the phone you left when creating the purchase order and arrange a new delivery date. If he does not find you at the address a second time, the shipment will be returned to our premises.

When picking up the shipment, it is necessary to visually inspect the package, so that there is no accidental damage. If you notice that the transport box is significantly damaged and suspect that the product may be damaged, you have the right to refuse to accept the shipment and immediately notify us by calling +38269105200 or contact us by e-mail: If the shipment looks undamaged, feel free to pick up the shipment and sign the courier's address book.

Payment policy

Methods of payment

Payment for products on our online store can be made in one of the following ways: by online payment cards - VISA, Maestro or MasterCard. Card payments were made in cooperation with NLB Bank AD Podgorica and are made in a securely and certified way via Ixopay Payment Gateway, by simply entering payment card data. After entering the card information and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for other purposes.

The transaction will be completed and the amount deducted from your account only when the products are ready for transport and handed over to the courier service. In the event that the payment is not completed, or the amount is not deducted from the account within 14 days of accepting your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved on your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them. Check with the bank that issued your card to see if your card supports online payments.

Data protection when paying by cards

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is payment card information available to the merchant. 3D Secure protection for all merchants and customers - Ixopay Payment Gateway uses the highest global standards of data protection and privacy. All merchants who use the Ixopay Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of the purchase. Customer payment card numbers are not stored on the merchant's system and the registration itself is protected by SSL data encryption. PCI Standards protect sensitive cardholder data throughout the payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, and the subsequent storage of such data.

Registration of payment methods

When customer card information is TOKENIZED at the customer's request or decision (stored in a certified manner for later use), this information is stored on Ixopay PCI-DSS certified servers. Thus tokenized card data is transmitted in a completely secure and certified manner. At no time does the merchant have access to card number data and other sensitive data, but he receives a reference number (token) which only he can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.


In the case of a refund to a customer who has previously paid with one of the payment cards, in part or in full, and regardless of the reason for the refund, this refund is made exclusively through the same VISA, Maestro or MasterCard card used for payment. This means that our bank will, at our request, refund the card to the cardholder's account.

Complaint policy

Complaint procedure

Products sold through our online store are accompanied by all legally necessary documentation, including manufacturer's warranty cards. If there is a need to reclaim a certain item for quality, we will fulfill all legally defined obligations for the seller, in the same way as if you bought the goods in a classic store.

Goods covered by the manufacturer's warranty are sold with the manufacturer's warranty extended to the Buyer. The complaint procedure is initiated at the customer's request, by filling in the Product Quality Complaint Request. If you want to start the complaint process, you need to contact us by email: or by phone +38269105200 to send you this Request.

CONSTUCTION MONTENEGRO does not accept any responsibility for errors of customers, for products purchased incorrectly or any other errors related to your actions when making purchases on the Website. If you have any irregularities in the purchase of the product on the Website or you have not received the purchased product, please contact customer service (contact information) and we will do our best to eliminate the irregularities in order for you to obtain the purchased product. If a product you have purchased is defective or does not work properly for any reason, please contact our customer service (contact details) and check the warranty card to find out the warranty details and complaint procedure.

The right to a refund or exchange of goods

In the event of withdrawal from the contract, the consumer is entitled to a refund or exchange for another product. The amount is refunded to the customer upon receipt of the product, and after it is determined that the product was returned undamaged and correct.

The right to withdraw from the contract, the rights and obligations of the buyer and seller

The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (an individual who buys a product to meet his individual needs and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing. The form / Statement of withdrawal from the contract produces legal effect from the day it is sent to the trader. In the event of withdrawal from the contract, the consumer is entitled to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned. When returning the goods, it is obligatory to return them in correct and unused condition and originally undamaged packaging, and the original fiscal excerpt must be attached.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product resulting from the handling of the goods in a way that is not adequate, i.e. exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product.

Cost of returning goods and money

The costs of returning the goods and money are borne by the buyer, except in cases when the buyer receives a defective or incorrect item.

Buying instructions

Instructions for buying on the website - the purchase process

You can order all the items we have shown on our online store, in a very quick and easy way. All you need to do is find the item you want, leave your details, and we will do our best to provide you all the goods you ordered within 5-60 working days.

After accessing our site, go to the search for items. You can use filters to speed up and make your search easier. You can use filtering to determine which type, size, color or model of the item you want.

When you decide on an item, click, and then put it in the basket. When you do that, a new window will appear in the upper part of the screen, which offers you the possibility to see the things that are in the basket, as well as the possibility of going directly to the cash register.

If you have completed the product selection process, click on the "CASH" option to open a new field in which you need to enter information about yourself and your address. After entering the address, click on the "NEXT" option to proceed to the next step. The next thing you need to do is check the order, that is, to determine whether you ordered all the things you wanted or you may have left out an item, made a mistake in number or size. The data of all items that you previously "put in the basket" will appear on the screen. If all the information is correct, go to the order confirmation.

Then you choose the method of payment. For now, the payment methods offered are: A) "cash on delivery" - payment upon receipt by cash or check, and B) payment by card. If you choose to pay by card, you will see fields where you must enter the following information: card number, cardholder's name, card expiration date and CVN (card verification number) - this is the number usually on the back of the card. You may be asked to enter the type (brand) of the card.

In the next step, you will receive a purchase confirmation that you can print or simply record transaction data - transaction status information (whether the transaction was successful or not), order ID number - each order ID is unique, the amount you paid and the currency in which the transaction was made, the last 4 digits of the card with which you made the payment and the type or brand of card, bank authorization code - a number unique to each successful card transaction, and the date and time when the transaction was made.

This step completes the online shopping process. After that, you will be notified of the status of your order via email. The order is accepted by the merchant only after we send you a confirmation of acceptance by email. The goods you ordered will arrive within the period specified on the receipt.

If you have any problems during the ordering process, we are always available at e-mail:

Sign up for our newsletter